SMI – India's First Online Sleep Medicine Platform


Who is the receptionist?

The receptionist is a very important staff of the center, in the face of the center/point of first contact. She/he takes care of the whole reception and helps to provide all relevant information to patients or callers.

What characteristics should have in receptionists?

There are some general & few specific ones.

Following characteristics should have:

  1. Should be pleasant, calm, and polite.
  2. Should be punctual & organisational abilities.
  3. Should be familiar with use of the computer, internet and additional software for prescription / billing.
  4. Should have adequate knowledge of all the procedures conducted at the clinic.
  5.  Should have good communication skills.
  6. Should have be able to make quick decisions.

What are the role and responsibilities?

  1. Greetings to patients and make them comfortable.
  2. Attend all calls and queries, messages and emails of the patients and callers.
  3. Help them to book an appointment, fill up.
  4. After consultation or test provide the prescription / reports / bills etc.
  5. Payment collection.
  6. Help them to understand about next visit for follow up consultation and other services.
  7. To inform them how they can contact if they want to reach us, (phone, messages, email etc.)
  8. Maintain patients records.
  9. Manage stock / supplies required in clinic (water, glasses, tea, coffee, brochures, stationery stock etc.)


A receptionist’s role is very important to enable the smooth, efficient working of the clinic.

It requires a high degree of multi-tasking ability. There should be continuous training / upskilling of the staff to ensure well organized functioning.

To seek help or know more about sleep and neurological related problems you can visit the Neurology and Sleep Centre, the 1st sleep centre in the country accredited by the Indian Board of Sleep Medicine at L-23, Hauz Khas Enclave, New Delhi, Delhi-110016 (INDIA)

Or give a call on +91-11-46070321, +91-9643500270

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