Who is the receptionist?
The receptionist is a very important staff of the center, in the face of the center/point of first contact. She/he takes care of the whole reception and helps to provide all relevant information to patients or callers.
What characteristics should have in receptionists?
There are some general & few specific ones.
Following characteristics should have:
- Should be pleasant, calm, and polite.
- Should be punctual & organisational abilities.
- Should be familiar with use of the computer, internet and additional software for prescription / billing.
- Should have adequate knowledge of all the procedures conducted at the clinic.
- Should have good communication skills.
- Should have be able to make quick decisions.
What are the role and responsibilities?
- Greetings to patients and make them comfortable.
- Attend all calls and queries, messages and emails of the patients and callers.
- Help them to book an appointment, fill up.
- After consultation or test provide the prescription / reports / bills etc.
- Payment collection.
- Help them to understand about next visit for follow up consultation and other services.
- To inform them how they can contact if they want to reach us, (phone, messages, email etc.)
- Maintain patients records.
- Manage stock / supplies required in clinic (water, glasses, tea, coffee, brochures, stationery stock etc.)
Summary:
A receptionist’s role is very important to enable the smooth, efficient working of the clinic.
It requires a high degree of multi-tasking ability. There should be continuous training / upskilling of the staff to ensure well organized functioning.
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